FREQUENTLY ASKED QUESTIONS
Below are the answers to our most frequently asked questions. If your question/concern is not addressed below, feel free to contact us through phone or email, and we'll be happy to provide you with answers.
What are your hours of operation?
How early before my service should I arrive?
We ask clients to arrive 10 minutes before their scheduled appointment whenever possible. This allows you ample time to fill out any necessary paperwork, unwind, and inform the stylist of any questions or special requests you may have.
How far in advance should I book my appointment?
Typically, appointments should be made at least five days in advance to have the best chance to get in with your preferred stylist. However, appointments may be made same day if availability allows. To guarantee availability, we encourage all clients to schedule their next appointment before leaving the salon. This is known as prebooking.
Do you accept walk-ins?
Yes! Walk-ins are accepted; however availability is not guaranteed. We urge every client to call ahead when possible.
Will you remind me of my appointment?
Yes. Confirmation calls are made 24 hours prior to your appointment.
What if I need to cancel my appointment?
Although we understand that unforseen circumstances may prevent you from giving us advance notice, we request at least 24 hours notice if your appointment must be cancelled. In the event of an emergency, contact us as soon as possible to inform us of the cancellation. Appointments that are missed without notification will be charged 50% of the service cost.
What if I am running late for my appointment?
If you are running late, we ask that you call the salon to inform us. Depending on how late you are running, we may need to reschedule your appointment for another time. Our clients' time is very important to us, and we strive to keep everything running on schedule.
What form of payment is accepted at the salon?
At this time, we accept cash or check only.
*Tips in Cash
Do you provide consultations?
Yes! Feel free to schedule a consultation with your stylist, free of cost.
Do you share my personal information (Name, Address, Number, etc.) with third parties?
Absolutely not. We will never share your information with outside partieis unless specifically requested by you.
Can I bring my children with me?
If necessary, children are welcome to join you. However, for the comfort of other clients and to maintain the atmosphere of relaxation, we require all children in attendance to be able to sit quietly.
For the safety and comfort of the child, we require any child under the age of 12 receiving a hair service to be accompanied by an adult guardian.
What product lines do you carry?
We currently carry the Paul Mitchell, Savannah Hair Therapy, Crack, and Defabulous product lines.
What should I wear/bring with me to the salon?
We provide you with a robe/cape to protect your clothing during your service, however we request that you try to avoid wearing turtleneck/collared shirts when receiving a color service.
Complimentary drinks are provided with your service, but you are more than welcome to bring a snack with you if need be.
There's a hurricane! What about my appointment?
Living in the Caribbean, we are often faced with inclement weather. In the event of extreme weather, La Luna Salon will close to maintain the safety of both its clients and employees. If we plan to close on the day of your scheduled appointment, you will be notified and your appointment rescheduled. We will also make note of our closure on all of our social media platforms. If you are ever concerned about whether the salon will be open or not, feel free to give us a call.